Who can make a complaint?
Any community, group, or person who believes they have been or may be negatively affected by ILaM's failure to follow its Environmental and Social Safeguard Policies in the implementation of project activity is considered an 'Affected Party'. Any affected Party may file a complaint. Representatives filing a complaint on behalf of an Affected Party must provide concrete evidence of authority to represent them. Given that this project Grievance Redress Mechanism (GRM) is oriented towards direct dialogue and engagement among all parties, anonymous complaints will not be considered although complainants can request confidentiality. There is a risk that confidentiality may limit efforts to resolve complaints, and complainants will be informed if confidentiality is impending the process. The ILaM Grievance Redress Process is overseen by a team in ILaM Office in Kathmandu with support from ILaM field office, Kohalpur.